Legal Notice and Privacy Policy

Last updated: February 2022

 

This legal and privacy notice (the "Legal Notice") applies to and governs the use of the website www.pulseremote.com (the « Website ») published by Pulse Remote, a Luxembourg private limited liability company (société à responsabilité limitée), having its registered office at 9, rue du Laboratoire, L-1911  Luxembourg and registered with the Luxembourg trade and companies register, section B, under number 252402 (hereinafter “Pulse Remote”, the “Company” or “We”) and/or the use of the services provided by Pulse Remote via its Website i.e. cloud-based software (SaaS) accessible from app.pulseremote.com (the “Services”).

By continuing to browse the Website and/or use the Services, you acknowledge that you have read, understood and accepted this Legal Notice and that it is your responsibility to regularly review this Legal Notice to keep yourself informed of any changes.

You also undertake to ensure that all persons who access the Website and/or use the Services via your Internet connection have read, accepted and respected the following Legal Notice.

IF YOU DO NOT ACCEPT AND AGREE WITH OUR LEGAL NOTICE THEN YOU MUST NOT ACCESS OR USE PULSE REMOTE OR THE SERVICES.

For more information or any questions concerning the following Legal Notice you can contact us by e-mail at the following address: privacy@pulseremote.com

CONTENT

The following Legal Notice includes:

·      General provisions applicable to the Legal Notice in their entirety;

·      Specific provisions concerning the use of the Website and/or the Services (the "Terms of Use"), the protection of personal data (the "Privacy Policy") and the management of cookies (the "Cookie Management Policy").

CHANGES TO THIS LEGAL NOTICE

This Legal Notice may be modified or supplemented at any time, without prior notice, depending on modifications made to the Website and/or the Services, changes in legislation or for any other reason deemed necessary. To this end, we will revise the date of the last update at the top of this Legal Notice. It is your responsibility to keep yourself informed about the content of the Legal Notice, of which only the updated version accessible online is deemed to be in force. We encourage you to check frequently to see if changes have been made to this page.

PARTITIONING/SEVERABILITY

If any provision of this Legal Notice shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions or terms of this Legal Notice. 

WAIVER

If you violate this Legal Notice and we take no action, we will still be entitled to use our rights and remedies in all other situations where you violate this Legal Notice.

VIOLATION OF THE LEGAL NOTICE

In the event of a breach of your obligations under these Legal Notices, we may prohibit or suspend access to the Website without prior notice and without compensation to you.

GOVERNING LAW

Any dispute relating to this Legal Notice and, more generally, to any use of the Website and/or the Services, its services, information and documents, will be subject to Luxembourg law and, if we are unable to resolve the dispute amicably, to the exclusive jurisdiction of the courts of the city of Luxembourg.

TERMS OF USE

The purpose of the Website is to describe the Services, i.e. software, IT programs and solutions (cloud-based software (SaaS)), the functionalities of these solutions/software and the prices offered.

You also have the possibility to request for a free trial of the Services according to the provisions set forth in the terms and conditions of the Company (the “Terms and Conditions”).

WEBSITE AVAILABILITY AND COMPATIBILITY

We will use our best efforts to provide maximum availability of the Website in the most efficient manner possible but are unable to guarantee continuous and permanent availability.

We reserve the right to change, modify or suspend, without notice, all or part of the Website for maintenance, updating or any other reason deemed necessary.

By using the Website, you acknowledge and accept (i) that access to it is provided on an « as is » and « as available » basis, without warranties of any kind, either express or implied and (ii) that its use is subject to technical conditions and restrictions for using the Website and/or the Services in terms of compatibility and interoperability (the “Technical Conditions”).

The Technical Conditions may change and a compatible device at one time may cease to be compatible at a later date.

By using the Website, you recognize the characteristics of the Internet network, and agree that the Company shall not be liable in case of Internet Protocol system interruption due to an act of the Internet service provider or any act beyond the Company’s control.

More generally, we cannot be held liable and give any right to compensation in the event of interruption of access, malfunction of the Website or any loss of Personal Data resulting from non-compliance with these Terms of Use, the Technical Conditions or our recommendations, inappropriate or illicit use of the Website, cases of force majeure, events dependent on third parties such as telecommunications operators, acts or omissions on your part or an attack on the computer system.

WEBSITE CONTENT

We will do our best to ensure the accuracy of the information or Services contained on the Website. However, we cannot be held liable in particular in the event of omission to update information or a form, in the event of errors in the handling of the system or encoding, in accuracies or gaps in the information provided. Indeed, the aim is to disseminate accurate and up-to-date information, but we cannot avoid any risk of material error. The information published on the Website is not intended to be exhaustive or to constitute a commitment on our side.

We may at any time remove, add, supplement or clarify all or part of the information and Services contained or offered on the Website (the "Modifications"). No liability for any direct or indirect damage in connection with such Modifications may be held against us.

USE OF THIRD-PARTY SERVICES

When using the Website or Services, you may click on links that redirect you to third-party websites and service providers, including without limitation those owned or managed by our partner networks, affiliates or advertisers. These websites have separate privacy policies and we, therefore, cannot be held responsible for the unavailability of these third-party websites or services, for their operation, content, legality or the accuracy of the information or any other aspect of the third-party websites or services or for any direct or indirect damage caused by following a link to a third-party website or service provider. The consultation and use of such third-party websites or services may be subject to the policies, terms of use and fees of such third parties.

YOUR COMMITMENTS

Access to the Website is via the Internet. By using the Website, you declare that you are aware of the risks and accept them. It is your responsibility to protect yourself against the effects of hacking by adopting an appropriate and secure computer configuration and to take all necessary actions to limit the damage that could result from possible corruption of your computer equipment when accessing the Website.

By using the Website, you confirm that you have the appropriate hardware and agree not to use any device or take any action that may cause harm to us or any other third party. You further acknowledge that you understand that use of the Website, requires compatible devices, certain software (fees may apply) and Internet access (fees may apply).

You may not (i) transfer, copy or display the Services, including without limitation, sell, rent, lease, assign, distribute or broadcast any rights in the Services, except as permitted in this Terms of Use or in the Terms and Conditions, (ii) attempt to disable, modify or otherwise disable the Services, (iii) remove or otherwise circumvent any content protection system that we use in connection with the Website, and (iv) use the Services for any commercial or illegal purpose or, more generally, outside the cases provided for in this Terms of Use or the Terms and Conditions.

You agree not to violate, bypass, reverse engineer, decompile, disassemble or otherwise tamper with the security technologies related to the Website and the Website content, including the Services, for any reason, nor interfere with, remove or modify the copyright management information on the Website or the Website content, nor attempt to do so or assist any other person to do so.

You agree to indemnify us and our directors, officers, employees, affiliates, agents, contractors, content providers and licensors from and against any claims arising from your violation of this Terms of Use.

We reserve the right to take any action we deem necessary to collect any amounts you owe us. You agree that, in such circumstances, you will be responsible for all costs and expenses incurred by us, including, but not limited to, legal fees, collection costs, arbitration fees and court costs.

REPORTING TECHNICAL PROBLEMS

Within the context of the use of the Website and/or the Services, you can contact us to report technical problems by e-mail at the following address: support@pulseremote.com. In the event that the Website is unavailable due to technical failures caused by us, we will use our best efforts to resolve these failures as soon as possible, provided that you have accurately described them to us when you contact us, that you cooperate fully and that such failures do not result from misuse of the Website and/or the Services for which you are responsible.

INTELLECTUAL PROPERTY

The Website, all its elements (including the layout)as well as the information, documents and services accessible on it or may be downloaded from the Website, the Services, the source code, the trademarks and models, copyright and image rights, whether by original title or by the effect of an express authorisation, patent and any intellectual property right (together, the "Protected Elements") remain our exclusive property, respectively that of our partners and/or content providers and are protected by legislation on intellectual property, database protection and copyright and, in certain situations, by applicable legislation on the protection of Personal Data and image rights (together, the "Applicable Legislation").

The provision of access to the Website and/or the Services does not under any circumstances constitute a transfer of intellectual property rights.

You may not extract and/or re-use parts of the content of the Website and/or the Services without our express, prior written permission.

We reserve all rights and remedies available to us to prevent any infringement of the rights that we or our licensors or suppliers ofServices and content have under Applicable Legislation in connection with the operation of the Website.

We respect the intellectual property of others. If you believe that any of your intellectual property rights have been used in a way that may give rise to a concern that such rights may be infringed, you may contact us by e-mail at the following address: privacy@pulseremote.com.

RESPONSIBILITY

We cannot be held responsible for any damage suffered, directly or indirectly, in relation to your browsing on the Website and the use of the Services and information. 

PRIVACY POLICY

Pulse Remote remain fully committed to the respect of privacy and the protection of your and your Users’ Personal Data (as defined below) at all times. The information contained in this policy has been published to inform you of the way in which any Personal Data you provide us with or we collect from you will be used. Please read this information carefully in order to fully understand how we treat such Personal Data.

When you access or use Pulse Remote, you agree to our Privacy Policy and to our collection, storage, use and disclosure of your Personal Data for the purpose of making Pulse Remote and/or the Services available to you, in accordance with this policy.

We will collect, store, use and disclose Personal Data in accordance with all applicable laws relating to the protection of PersonalData, including the EU General Data Protection Regulation 2016/679 (the “GDPR”), the EU ePrivacy Directive 2002/58/EC as amended by Directive 2009/136/EC, as amended or superseded from time to time, and any other applicable national laws or regulations governing the processing of Personal Data (“Data Protection Laws”).

WHO ARE THE PERSONS WHOSE PERSONAL DATA WE PROCESS?

In our capacity as data controller, we process the Personal Data of the following persons:

·      You, in your capacity as user of the Website and/or the Services; and

·      Any other person about whom you provide us with information through a communication channel indicated on the Website, including through Social Networks (as defined below) (a "Communication Channel").

Subject to the elements set out in the previous paragraph, we may be in position to collect Personal Data directly. When we collect Personal Data indirectly, the Personal Data of these other persons is transmitted to us under the responsibility of the person who communicates it to us, whether it is you or a third party, who undertakes to transmit it to us in accordance with the applicable legal provisions. We will only use this PersonalData if it is necessary for the fulfilment of our mission.

PERSONAL DATA WE MAY OBTAIN FROM YOU

“Personal Data” means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

DATA CONCERNING THE USE OF THE WEBSITE

We collect Personal Data relating to your activity on the Website, namely:

·      Technical information: this technical information is generated when you access and use the Website. This technical information may include browser type, language settings, country and time zone, ID and cookie settings, type of device used for connection, hardware model and operating system, unique identifiers such as IDFA (for iOS), MAC address or user ID, IP addresses and mobile network information, social network sharing.

This Personal Data is processed on the basis of our legitimate interests, namely, to ensure optimal use of the Website and to personalise the Website for each user (e.g. by offering the Website in a mobile version if the connection comes from a mobile phone, etc.).

The provision of this Personal Data is not mandatory and may be modulated via the configuration of your internet browser in addition to the functionalities set up on the Website, but it may have an impact on the experience of visiting the Website.

The cookies we use may also be used to process your Personal Data for other purposes. For more information on this, you can read our Cookie Management Notice as follows.

DATA CONCERNING YOUR EXCHANGES WITH US

We also collect Personal Data when you take the initiative to contact us in order to be able to respond to your requests and communicate with you, namely:

·      Identification and contact details as provided by you when you contact us, your business card or your email signature;

·      Content of the messages transmitted whatever the chosen Communication Channel.

The Personal Data collected in this context is processed on the basis of our legitimate interests, namely to allow us to respond to your message when this appears necessary. Some of the Personal Data field in the contact form shall obligatory be completed in order for us to be able to answer to your request. Other Personal Data is provided by you if you consider it appropriate and will only be used if it is necessary for the purposes set out in this Privacy Policy on the basis of our legitimate interest in providing you with our Services in accordance with your request.

DATA CONCERNING THE USE OF THE SERVICES

We also collect Personal Data relating to your subscription to our Services, namely:

·      Identification data you provide us with for subscribing to our Services and to create an account user namely (including for a free trial period): company name of all the companies of the group (if group companies), registered address, names of the directors/managers, email addresses, billing information;

·      Identification data of other users to whom you wish to give access, which may include, among other things, dates of birth, gender, nationality, residential addresses, names, email addresses, telephone numbers, certain employment contract information, a record of locations, certain tax information of users, according to the provisions set forth in the Terms and Conditions;

·      Your bank account details when applicable (not apply for free trial) and all details of transactions made by you through the Website;

·      Any other Personal Data that may be necessary to provide you with the Services.

This Personal Data is processed on the basis of contractual relationship between you and the Company when subscribing to our Services (free trial and paid subscription).

The provision of such Personal Data is mandatory in order for us to be able to provide you with the Services. You must provide us with accurate and complete information. You must inform us in case of change or modification of the Personal Data provided in accordance with the provisions set forth in the Terms and Conditions.

You will be submitting and providing content which may contain Personal Data of users and third parties. You represent and warrant that you i) have the right to transfer such Personal Data to us for the purpose of receiving the Services; and ii) are solely responsible for obtaining all required consents and conserve a proof of the consents, authorisations and permissions from such users and third parties and providing all required notifications to such users and third parties (where applicable) to enable you to provide such information to us and to grant us the rights set forth in this Legal Notice and the Terms and Conditions. It is your responsibility to ensure that all such users and third parties are aware of and accept the terms of this Legal Notice and that you have obtained explicit and informed consent of users to our processing any of their Personal Data in accordance with this policy. You may not provide us with any content or other information containing Personal Data of users or third parties unless and until you have obtained all necessary consents, authorisations and permissions to do so.

HOW WE USE YOUR PERSONAL DATA

The Personal Data we hold about you and your users may be used in any of the following ways:

  • To provide you and your Users with the Service, including administration and management of your account.
  • To allow you to upload, store and access content.
  • To enable Users to access certain aspects of Pulse Remote and limited content pertinent to themselves.
  • To provide you and Users with user support.
  • To moderate your account.
  • For research and analytics purposes (for example, to improve the quality of the Service).
  • To ensure security for you, the users, our staff and other users of the Service.
  • To comply with applicable Laws, court orders, government and law enforcement agencies’ requests.
  • To send you further information about our Services for which we think you may have an interest.
  • To send you further information about our Services based on all your requests.
  • To fulfil the obligations we have in relation to any contracts we have in place with you (including, without limitation, the Terms and Conditions).
  • To notify about any changes to the Services;
  • To grant you access to our website and offer you a qualitative website user experience.

MARKETING COMMUNICATIONS

We may send you informational and commercial emails ("Marketing Communications") where we have obtained your email contact details in the course of providing our Services to you and where you have not objected to such use when collecting your email contact details.

The purpose of Marketing Communications is to send you promotional offers, information about us and about additional products, features or Services to the Website.

You have the opportunity to object to such use of your electronic contact details, free of charge and in a simple manner, by clicking on the "unsubscribe" link within each email sent in this context.

If you object to the receipt of all MarketingCommunications, you will not receive any Marketing Communications as soon as you have expressed your objection in the manner set out in the previous paragraph and your details will be removed from our database for MarketingCommunications within ninety (90) days from that time.

This processing operation is based on our legitimate interest in informing you about our activity and the news of our Services more generally in order to promote our image towards you.

USE OF SOCIAL NETWORKS

Your Personal Data may be collected through the use of different social networks (associated account: https://www.linkedin.com/company/pulseremote) (the "Social Networks") to interact with you (public or private messages). We have access to the Personal Data that you choose to make public. We also act as joint data controller with the relevant Social Networks when we use the Social Network or sharing logo on the Website. In the same way, certain Social Networks allow us to generate anonymous and non-individualised statistics concerning the frequentation of our page.

The Personal Data is kept for the duration of the existence of our account on the Social Network concerned.

For more information on the processing of Personal Data on the various Social Networks, you can consult the information notices published on them.

The Personal Data collected in this context is processed on the basis of our legitimate interest to use it for marketing purposes and to improve its advertising materials in order to improve and develop our image on the basis of information voluntarily transmitted or published by you.

WHERE WE STORE PERSONAL DATA

The Personal Data we obtain from you and your Users(including, without limitation, content) may be moved to and stored at a destination within the European Economic Area ("EEA"). Staff members operating within the EEA who work for or on behalf of us may process this information. Such staff members may, among other things, be involved in the processing of payment details, the provision of support services and the delivery of your and your Users’ request(s) for us to provide the Services.

Without limiting the foregoing, you agree that Personal Data we obtain from you and your Users (including, without limitation, content) may be processed by our service providers based in, countries outside of the EEA for the purposes of providing you with the Services. Such countries may not have laws offering the same level of protection for Personal Data as those inside the EEA; however where such transfers of Personal Data occur, we will take steps to prevent the transfer of Personal Data without adequate safeguards being put in place and will ensure that your and your Users’ Personal Data collected in the EEA and transferred internationally is afforded the same level of protection as it would be inside the EEA. For further information on, or a copy of, the adequate safeguards adopted by us for the international transfer of Personal Data, please email privacy@pulseremote.com.

We store the Personal Data you and your Users provide us with on our secure servers. In the event of us giving you or your Users (or you/they choosing) a password which grants you/them access to specific areas within our Website or Services, it remains your/their responsibility to maintain the confidentiality of this password. This includes the responsibility to refrain from sharing your/their password with other parties.

As the transmission of Personal Data via the Internet cannot be assumed completely secure, we cannot guarantee the security of any of your or your Users’ Personal Data transmitted to our Website or Services; you are therefore responsible for any risk associated with such transmission. We will however at all times take all reasonable steps to ensure the transmission of your and your Users’ Personal Data is executed as securely as possible, and upon receipt of your/their Personal Data we will continue at all times to enforce strict security procedures and features in an attempt to prevent any unauthorised access.

HOW WE PROTECT YOUR PERSONAL DATA

You are responsible for ensuring that any Personal Data you transmit to us is secure.

We will take reasonable steps to maintain appropriate technical and organisational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data, such as encryption, permissions, access on a need-to-know basis, etc.

We also take all reasonable steps to ensure that yourPersonal Data is accurate and, if necessary, kept up to date by allowing you to change any Personal Data that is inaccurate at any time and that your Personal Data is collected in accordance with the purposes set out in this Privacy Policy.

PERSONAL DATA TRANSFERS

We are the recipient of Personal Data which may only be shared with our subcontractors and service providers to enable them to provide their services relating to the maintenance and operation of the Website and the Services, to the exclusion of any other purpose. The service providers are subject to a confidentiality undertaking and implement Personal Data security measures that are at least equivalent to our own.

Some of our service providers to whom we may communicate your Personal Data and your Users’ Personal Data are located outside the EEA. This is essentially technical data related to your browsing on the Website. We always verify the existence of a decision of adequacy. When this is not the case (or no longer the case, as is the case in the United States), we put in place appropriate guarantees, namely the signature of standard data protection clauses adopted by the European Commission, and do everything possible to ensure that you have enforceable rights and effective legal remedies.

Disclosure of your and your Users’ Personal Data (including, without limitation, content) to third parties will only occur in any of the following events:

  • We sell or purchase any business or assets. In such case, we may authorise the disclosure of your Personal Data to prospective sellers or buyers of such business or assets.
  • All or the substantial majority of our assets are sold to a third party. In such case, your Personal Data may be one of the transferred assets.
  • We are required to disclose your or your Users’ Personal Data in order to fulfil any legal obligation, to enforce our Terms and Conditions, or to protect the property, rights or safety of Pulse Remote, users of our Services or others. In such case, information may be exchanged with third party companies or organisations in order to prevent fraud or reduce credit risk.

 

You acknowledge and agree that we may also disclose Personal Data (including, without limitation, content) with: (i) our service providers involved in the provision, distribution, delivery and support of the Services, including the storage of any content; (ii) fraud prevention agencies; (iii) law enforcement agencies, regulators, courts and public authorities; and (iv) emergency services.

Our service providers have to follow our express instructions when processing the Personal Data you or your Users provide and must have in place appropriate technical and organisational security measures to safeguard such Personal Data, and we do not allow them to use this information for their own commercial purposes.

We will never supply your or your Users’ Personal Data to third parties unless under the conditions stated beneath this section of our Privacy Policy. Notwithstanding the foregoing, you acknowledge and agree that we may aggregate and anonymise your, and your Users, Personal Data and use and share such aggregated and anonymised Personal Data with third parties for statistical purposes and for the purpose of market research, academic research, benchmarking, forecasting, trend research, data analytics, product development, and/or Services improvement. In all such instances, we will not disclose any identifiable information about Users or our Customers.

YOUR RIGHTS

You retain the right to request us to refrain from processing your Personal Data for the purposes of marketing. To exercise such right, you may reply to any information we send you, detailing your request that we refrain from sending any marketing correspondence, or you can exercise this same right by contacting us electronically via email at privacy@pulseremote.com. If at any time we intend to use your Personal Data for such marketing purposes however, it is standard practice for us to make you aware in advance of collecting such Personal Data.

You retain at all times the right to access / amend /delete any Personal Data we hold about you or to exercise your right of data portability or to object to, or restrict, the purposes for which your Personal Data is processed on certain grounds. You also have the right to withdraw your consent at any time, when processing is based on it, without charge or penalty.However, such withdrawal will not affect the lawfulness of the processing based on the consent given prior to the withdrawal of consent. You may exercise this right by making a request in accordance with Data Protection Laws, by emailing privacy@pulseremote.com. You may also lodge a complaint with the Luxembourg data protection supervisory authority (the National Commission for Data Protection or Commission Nationale pour la Protection des Données).

You undertake to notify your Users of this Privacy Policy and of their rights under the Data Protection Law. We will provide you with reasonable assistance to enable you to comply and respond to a request, query or complaint from a User in relation to their Personal Data.

HOW LONG WE KEEP PERSONAL DATA FOR

We take all reasonable steps to ensure that Personal Data is processed and retained for the minimum period necessary for the purposes set out in this Privacy Policy.

Unless otherwise specifically stated in this Privacy Policy, we will keep your and your Users’ Personal Data in accordance with the following general principles:

·      For connection data and technical information: 6 (six) months from the date it has been collected;

·      For Personal Data filled in the various forms or sent by us via any otherCommunication Channel: 5 (five) years from the last contact with you;

·      For the Personal Data collected for the free trial if you do not subscribe to the Services afterwards: 2 (two) years from the end of the free trial period;

·      For the Personal Data collected to provide you with the paid subscription and Services:for 5 (five) years after the deletion of your user account, with the exception of some Personal Data that may be necessary to establish our accounts, which will be kept for a period of 10 (ten) years.

The general principles explained above are subject to the Personal Data published on unalterable media as well as to the implementation of backups enabling us to ensure the availability of Personal Data and access to it within an appropriate timeframe in the event of a physical or technical incident. The Personal Data included in the backups are kept until they are overwritten by a new backup. This is "out of use" Personal Data that is only used for backup purposes. In the event of a request for deletion of Personal Data, the Personal Data contained in these backups will be deleted as far as this is technically possible.

We undertake to delete or anonymise your Personal Data at the end of the retention period described above, increased by a period of a few days or weeks, in proportion to the duration indicated above, if this is necessary to ensure the deletion or anonymisation of the Personal Data concerned in practice, unless an imperative reason intervenes (e.g. in the context of a dispute).

Cookie Management Policy

When you browse the Website, cookies may be placed on your device in accordance with this Cookie Management Policy.

Within this Cookie Management Policy, you will find information on the nature of the cookies used and how to accept or delete them.

We may obtain information about your and your Users’ computer, which includes your and your Users’ IP address, browser type and operating system where available. This accumulation of Personal Data is used to assist system administration.

WHAT IS A COOKIE?

Cookies are files or pieces of information that may be stored on your computer (or other devices connected to the Internet, such as a smartphone or tablet) when you visit the Website. A cookie typically contains the name of the website from which it was taken, the "lifetime" of the cookie (i.e. how long it will remain on your device) and a value, which is usually a randomly generated unique number.

WHAT TYPES OF COOKIES DO WE USE?

Pulse Remote uses several types of cookies on its Website such as strictly necessary cookies and analytical/performance cookies. Pulse Remote may also use functionality cookies, targeting cookies and third-party cookies. We may also collect information regarding your or your Users’ browsing activity and interests through use of a cookie file. This cookie file is stored on the hard drive of your or your Users’ computer, and contains information that is transferred to your or your Users’ computer's hard drive. We use the collection of this data to help us improve the experience of users on our Website and Services, and to deliver a more personalised service with more relevant content. The collection of this data allows us to:

  • store Personal Data indicative of your or your Users’ preferences, allowing us to adjust our Website to appeal to your individual interests; estimate the size and usage patterns of our audience;
  • record the details of any transactions carried out by you through our Website;
  • identify you or your Users upon your/their return to our Website; and/or
  • increase the speed of your or your Users’ searches.

NECESSARY COOKIES

These are cookies that are required for the operation of our Website and Services. They include, for example, cookies that enable you or your Users to log into secure areas of our Website or Services.

  • Tool: Cookie Script
  • Cookie Purposes: This  cookie is used by Cookie-Script.com service to remember visitor cookie consent preferences. It is necessary for Cookie-Script.com cookie banner to work properly.
  • Retention period: 1 month

ANALYTICAL/PERFORMANCE COOKIES

They allow us to recognise and count the number of visitors and to see how visitors move around our Website and Services when they are using it. This helps us to improve the way our Website and Services works.

  • Tool: Google Analytics
  • Cookie Purposes: This cookie name is associated with Google Universal Analytics - which is a  significant update to Google's more commonly used analytics service. This  cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites  analytics reports.
  • Retention period: 2 years

DO WE USE THIRD PARTY COOKIES?

We may use a number of suppliers that may also set cookies on your device on our behalf when you visit the Website to allow them to deliver the services they are providing. These third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You and your Users remain entitled to refuse cookies by adjusting your browser settings accordingly. Doing so however may restrict your and yourUsers’ access to certain areas within our Website or Services. Unless you or your Users adjust your/their browser settings to refuse cookies, our system will issue cookies when you/they log on to our Website.

The Website relies on certain services offered by third party websites. These include in particular:

  • Google analytics (as detailed above);
  • Advertisers/Partners;
  • Sharing buttons or integrated pages on the Social Network Platform (i.e. LinkedIn);
  • Video players.

These features use third party cookies deposited directly by these services. If you do not accept these cookies, you may not be able to access these services and some pages of the Website may malfunction or no longer be accessible. You can indicate your preferences directly on the websites concerned.

HOW CAN YOU CONTROL OR DELETE COOKIES?

You can control cookies directly on the Website by selecting your preferences from our cookie banner.

You can also control or delete cookies via the settings of your Internet browser as well as on the relevant third-party websites. Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser's instructions or help service for more information on how to adjust or change the settings. For your convenience, we have provided more detailed information below, depending on which of the most common browsers you are using:

If you use different devices to view and access the Website (e.g. your computer, smartphone, tablet, etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

If you disable the cookies that Pulse Remote uses, this may affect your experience of visiting the Website. Please do not hesitate to contact Pulse Remote in case of any difficulties at the email address: support@pulseremote.com

OTHER TRACKING TECHNOLOGIES

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Website to help customise theWebsite and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

For further information on our Cookie Management Policy and other technologies, please email us at privacy@pulseremote.com